1Introduction
This Privacy Policy ("Policy") is issued by mybet ("we", "us", "our", or the "Company"), the operator of the online betting and gaming platform accessible at mybet.cam (the "Platform"). It governs the collection, use, storage, disclosure, and protection of personal data belonging to users ("you", "your", or "User") of the Platform.
mybet is committed to handling your personal information with transparency, integrity, and in compliance with applicable data protection principles. This Policy applies to all personal data we collect through the Platform, through our customer support channels, and through any communication you initiate with us.
Your Consent: By creating a mybet account, depositing funds, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, which are incorporated by reference.
2Definitions
For the purposes of this Policy, the following terms carry the meanings set out below:
3Data We Collect
mybet collects personal data that is necessary for the operation of the Platform, the delivery of our services, the fulfilment of legal obligations, and the protection of both the Company and its Users. The categories of personal data we collect include:
| Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (MyKad, passport, or driver's licence) | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Shah Alam, Petaling Jaya) | Account communication, KYC verification, customer support |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), FPX transaction references, cryptocurrency wallet addresses | Deposit processing, withdrawal fulfilment, fraud prevention |
| Transaction Data | Deposit history, withdrawal history, bet and game records, bonus usage history, account balance history | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, betting patterns, search queries within the Platform, feature usage frequency | Product improvement, personalisation, responsible gambling monitoring |
| Communication Data | Live chat transcripts, email correspondence, feedback submissions, support ticket history | Customer service, quality assurance, dispute resolution |
| Verification Documents | Copies of MyKad, passport, utility bills, bank statements submitted for KYC purposes | Regulatory KYC compliance, fraud prevention |
4How We Collect Your Data
mybet collects personal data through the following primary channels:
4.1 Direct Collection
Information you provide directly when you create a mybet account, complete the KYC verification process, make a deposit or withdrawal request, contact our customer support team, respond to a survey, or participate in a promotion.
4.2 Automated Collection
Technical and usage data collected automatically as you interact with the Platform, including through cookies, server logs, web beacons, and similar tracking technologies. See Section 10 for detailed information on our cookie practices.
4.3 Third-Party Sources
Information received from third parties in the course of fraud prevention, identity verification, and payment processing — including data from payment providers such as Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, and e-wallet operators; identity verification services; and industry-standard fraud prevention databases.
5Data Processing & Legal Basis
mybet processes your personal data on the basis of one or more of the following lawful grounds, consistent with internationally recognised data protection principles:
- Contractual Necessity: Processing required to fulfil our contractual obligations to you as set out in our Terms & Conditions — including account management, payment processing, and the delivery of betting and gaming services.
- Legal Obligation: Processing necessary to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) verification mandates, and responsible gambling requirements.
- Legitimate Interests: Processing carried out in pursuit of mybet's legitimate business interests — including fraud prevention, platform security, business analytics, and service improvement — where these interests are not overridden by your data protection rights.
- Consent: Processing based on your explicit consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6How We Use Your Data
The personal data collected by mybet is used exclusively for legitimate operational, legal, and service-related purposes. Specific uses include:
- Creating and managing your mybet Account, including verifying your identity and age (minimum 21 years) during the registration and KYC processes;
- Processing deposits and withdrawals via your chosen payment method (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, BTC, USDT), and maintaining an accurate record of all financial transactions;
- Delivering the full range of betting and gaming services on the Platform, including sports betting, live casino, slot games, and instant games;
- Administering bonuses, promotions, and the mybet VIP loyalty programme;
- Monitoring account activity for signs of problem gambling behaviour and applying responsible gambling interventions where appropriate — including communicating with Users about self-exclusion and deposit limit options;
- Detecting, investigating, and preventing fraudulent transactions, money laundering, underage gambling, and other prohibited activities;
- Providing customer support through our 24/7 live chat and email channels;
- Communicating with you regarding your account, security alerts, policy updates, and — where you have given explicit consent — promotional offers;
- Analysing Platform usage data in aggregate to improve the performance, reliability, and features of the Platform;
- Complying with all applicable laws, regulations, and the lawful instructions of regulatory bodies.
Our Commitment: mybet does not sell, rent, or trade your personal data to third parties for their own independent marketing purposes under any circumstances.
7Data Sharing & Disclosure
mybet shares personal data with third parties only to the extent necessary to operate the Platform and fulfil our legal obligations. Authorised sharing arrangements include the following categories of recipient:
7.1 Payment Service Providers
We share financial data with payment processors and banking partners — including FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency exchange infrastructure providers — solely for the purpose of processing deposits and withdrawals.
7.2 Identity Verification Services
We engage third-party KYC and identity verification providers to assist in confirming the identity, age, and address of our Users. These providers are contractually bound to process personal data solely for verification purposes and in accordance with applicable data protection standards.
7.3 Fraud Prevention & AML Partners
To protect the integrity of the Platform and comply with anti-money laundering obligations, we may share transaction and identity data with industry-standard fraud detection databases and compliance screening services.
7.4 Technology & Infrastructure Providers
We use third-party technology partners for hosting, cloud infrastructure, game content delivery, analytics, and customer support platform services. All such partners are engaged under data processing agreements that restrict their use of personal data to the specific services they provide to mybet.
7.5 Legal & Regulatory Disclosure
mybet may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of mybet, its Users, or the public.
8Data Retention
mybet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention schedules are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal obligation, contractual necessity |
| KYC Verification Documents | Duration of account + 5 years post-closure | AML regulatory requirement |
| Financial Transaction Records | 7 years from date of transaction | Legal / tax obligation |
| Betting & Gaming Records | Duration of account + 3 years post-closure | Contractual necessity, dispute resolution |
| Support Correspondence | 3 years from date of communication | Legitimate interests, dispute resolution |
| Technical & Usage Logs | 13 months from date of collection | Legitimate interests, fraud prevention |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.
9Data Security
mybet employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
- Industry-standard 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
- AES-256 encryption for sensitive personal data stored at rest on our systems;
- Multi-factor authentication options for User accounts and mandatory strong authentication for all administrative Platform access;
- Strict role-based access controls ensuring that internal staff can only access personal data necessary for their specific function;
- Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security professionals;
- Comprehensive staff training on data protection responsibilities and procedures;
- An incident response plan that requires prompt notification and remediation in the event of any data breach.
While mybet takes all reasonable steps to protect your personal data, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at [email protected] if you suspect any unauthorised activity on your account.
10Cookies & Tracking Technologies
mybet uses cookies and similar tracking technologies to deliver Platform functionality, analyse usage patterns, and — where you have given consent — to personalise your experience. The categories of cookies we use are as follows:
10.1 Strictly Necessary Cookies
These cookies are essential to the operation of the Platform and cannot be disabled. They enable core functions including session management, authentication, and security. No consent is required for these cookies.
10.2 Analytical / Performance Cookies
These cookies collect aggregated, anonymised information about how Users interact with the Platform — including pages visited, session duration, and error messages encountered — to help us improve Platform performance and usability. These cookies are set only where you have provided consent.
10.3 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your language preference, your most recently played games, and display settings. They are set only where you have provided consent.
You may manage or withdraw your cookie consent preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of specific Platform features.
11Your Data Rights
Subject to applicable law and certain limited exceptions, you hold the following rights in respect of your personal data held by mybet. To exercise any of these rights, please contact us at the details set out in Section 15.
You have the right to request a copy of the personal data we hold about you and information about how it is processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
You may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
You have the right to receive a machine-readable copy of personal data you provided to us, for transfer to another service provider where technically feasible.
You have the right to object to processing based on legitimate interests and to processing for direct marketing purposes at any time.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
You have the right to lodge a complaint with a relevant data protection supervisory authority if you believe your data rights have been violated.
mybet will respond to all valid data rights requests within thirty (30) calendar days of receipt. In cases of complexity or high volume, this period may be extended by a further thirty (30) days, and you will be notified of any such extension.
12Minors & Age Verification
The Platform is strictly intended for adults aged 21 years and above. mybet does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory component of the account registration and KYC process.
Underage Use: If mybet becomes aware that an account has been created by or on behalf of a person under 21 years of age, that account will be immediately suspended. All personal data associated with the underage account will be deleted as soon as it is no longer required for regulatory compliance purposes, and any deposits will be returned to the funding source.
Parents and guardians who believe that a minor has created a mybet account should contact us immediately at [email protected] so that prompt action can be taken.
13Cross-Border Data Transfers
In operating a global platform, mybet may transfer certain personal data to third-party service providers located outside of Malaysia — including providers of cloud hosting, fraud prevention, identity verification, and customer support platform services.
Where such transfers occur, mybet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applicable in Malaysia. These safeguards may include contractual clauses that impose data protection obligations on the receiving party, or the selection of processors located in jurisdictions that provide an adequate level of data protection.
Your personal data is not transferred to any third party for purposes beyond those described in this Policy.
14Policy Amendments
mybet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the applicable legal framework, or our Platform services. When material changes are made, we will update the "Last updated" date at the top of this page.
Where changes are significant, we will notify registered Users via email or a prominent in-platform notification before the changes take effect. Continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
15Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection team through the following channels:
For questions relating to responsible gambling tools and self-exclusion, please visit our Responsible Gambling page or contact support directly.