Terms & Conditions

1Introduction

These Terms & Conditions (hereinafter referred to as the "Agreement", "Terms", or "T&C") constitute a legally binding agreement between you ("the User", "you", or "your") and mybet ("the Company", "we", "us", or "our"), the operator of the online betting and gaming platform accessible at mybet.cam (the "Platform").

By accessing the Platform, creating an account, or using any of the services offered by mybet — including but not limited to sports betting, live casino games, slot games, instant games, and any promotional offerings — you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gambling Policy, both of which are incorporated by reference into this Agreement.

2Definitions

For the purposes of this Agreement, the following definitions shall apply:

3Account Eligibility

Access to and use of the Platform is subject to the following eligibility requirements. By registering an Account, you warrant and represent to the Company that:

1. You are at least 21 years of age. mybet enforces a strict minimum age requirement of 21 years in accordance with international responsible gambling standards. The Company reserves the right to request proof of age at any time and to suspend or close any Account where the User is found to be underage.
2. You are accessing the Platform from a jurisdiction in which online gambling is not prohibited under applicable local law, and it is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction.
3. You are not acting on behalf of another person, business entity, or third party when placing bets or making deposits.
4. You are not a current employee, consultant, director, agent, or immediate family member of an employee of mybet or any of its affiliated entities.
5. You have not previously been self-excluded from the Platform or any associated platform operated by the Company.
6. You are of sound mental capacity and are not suffering from any diagnosed gambling addiction or disorder at the time of registration.

4Account Registration & KYC Verification

To access the full range of Services offered by mybet, Users are required to create a registered Account. The following conditions apply to the registration process:

4.1 Registration Requirements

Each User is permitted to hold only one (1) Account. The creation of duplicate or multiple Accounts by the same individual — whether using the same or different personal details — is strictly prohibited and may result in the suspension of all associated Accounts and forfeiture of any balances held therein.

During registration, Users are required to provide accurate, complete, and current personal information including but not limited to: full legal name, date of birth, residential address, email address, and a valid mobile phone number. Providing false or misleading information is a material breach of this Agreement.

4.2 Know Your Customer (KYC) Verification

All Users are required to complete KYC verification prior to processing their first withdrawal request. The Company may at its discretion require KYC verification at any earlier stage, including during the registration process or following any unusual account activity.

KYC verification typically requires the submission of the following documents:

• A valid government-issued photo identification document (e.g., Malaysian MyKad, passport, or driver's licence);
• Proof of address dated within the past three (3) months (e.g., a utility bill or bank statement); and
• Where payment is made via bank transfer or e-wallet, confirmation of ownership of the relevant payment account.

The Company reserves the right to suspend withdrawal privileges and hold account balances pending satisfactory completion of KYC verification. Failure to provide requested documentation within a reasonable timeframe may result in Account closure.

4.3 Account Security

Users are solely responsible for maintaining the confidentiality of their Account credentials. You must notify mybet immediately if you suspect unauthorised access to your Account. The Company accepts no liability for losses arising from unauthorised Account access where the User failed to take reasonable security precautions.

5Terms of Use

By using the Platform, you agree to comply with the following terms of acceptable use. The following activities are expressly prohibited:

• Using the Platform for any unlawful purpose or in violation of any applicable local, national, or international law or regulation;
• Engaging in any form of fraud, collusion, chip dumping, match fixing, or any other form of dishonest play;
• Using automated software, bots, scripts, or any other artificial intelligence tools to gain an unfair advantage;
• Exploiting software errors, glitches, or vulnerabilities — any winnings derived from system errors are void and will be reversed;
• Opening Accounts using false, stolen, or third-party personal information;
• Engaging in any conduct that disrupts, harms, or interferes with the Platform or the experience of other Users;
• Communicating abusive, threatening, defamatory, or discriminatory content through any Platform communication channel.

The Company reserves the right to investigate and take appropriate action — including Account suspension, balance forfeiture, and reporting to relevant authorities — where any breach of these terms of use is suspected or confirmed.

6Deposits & Payments

mybet supports a comprehensive range of Malaysian payment methods to facilitate deposits into your Account. Accepted deposit channels currently include: DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency (BTC and USDT).

All Account balances are denominated in Malaysian Ringgit (MYR) unless otherwise stated. Cryptocurrency deposits are converted to MYR at the prevailing market exchange rate at the time of receipt.

6.1 Minimum Deposit

The minimum single deposit amount is RM 30, unless a specific promotional offer specifies a higher minimum deposit threshold.

6.2 Third-Party Payments

All deposits must be made from a payment account registered in the User's own name. The Company does not accept deposits from third-party accounts. Any deposit identified as originating from a third-party account will be returned to the source, and the associated Account may be suspended pending investigation.

6.3 Deposit Processing

Deposits via FPX, DuitNow, and e-wallets (Touch 'n Go eWallet, Boost, GrabPay) are typically credited to your mybet Account in real time. Bank transfer deposits may take longer depending on the processing schedules of the relevant financial institution.

7Withdrawals

Withdrawals of Real Money Balances are subject to the following conditions:

• The User's Account must be fully KYC-verified prior to the processing of any withdrawal;
• All active bonus wagering requirements applicable to the Account must be met before any withdrawal can be initiated;
• The minimum single withdrawal amount is RM 30;
• Withdrawals must be made to a payment account registered in the User's own name and matching the details on file with mybet;
• The Company reserves the right to request additional documentation before processing a withdrawal where there are reasonable grounds to do so.

Estimated processing times are as follows: e-wallet withdrawals (Touch 'n Go eWallet, DuitNow, GrabPay, Boost) typically within 5–30 minutes; bank transfers within 30 minutes to 3 hours; cryptocurrency withdrawals within 15–45 minutes subject to network conditions. These are target timeframes and are not guaranteed.

8Bonuses & Promotions

mybet offers various promotional bonuses to eligible Users. All bonuses are subject to the specific terms and conditions of the individual promotion as published on the Platform at the time of the offer, in addition to the following general bonus terms:

• Bonus Funds are subject to a wagering requirement before any associated winnings can be withdrawn. The specific wagering multiplier for each promotion will be stated in the applicable offer terms;
• The maximum permitted bet per round or event while bonus funds are active is RM 500, unless a lower limit is specified in the offer terms. Bets exceeding this limit may result in bonus forfeiture;
• Not all games contribute equally to the wagering requirement. Slot games typically contribute at 100%; table games (Baccarat, Blackjack, Roulette) typically contribute at 10%–20%. Specific contribution rates are set out in the individual promotion terms;
• Bonus offers may not be combined unless expressly stated in the promotion terms;
• Bonuses are issued in good faith and are non-transferable between Accounts;
• The Company reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice, provided that any bonus already claimed and in active use will continue to be governed by the terms applicable at the time of claiming.

9Betting & Gaming Rules

All bets placed on the Platform are subject to the specific rules applicable to the relevant sport, event, or game type. General rules governing all betting and gaming activity on mybet include:

9.1 Sports Betting

Bets on sporting events — including EPL, Liga Super Malaysia, UFC, and other international competitions — are governed by the rules of the specific sport and the betting market selected. In the event of an event cancellation, postponement, or other disruption, the Company's event-specific settlement rules will apply. Users should review market-level rules before placing a bet.

9.2 Live Casino

Live dealer games are streamed in real time from licensed studio facilities. In the event of a technical disconnection during a live game session, the outcome of any hand or round already in progress will be determined in accordance with the rules of the relevant game as operated by the studio provider. Reconnection issues resulting from a User's own internet connection are not the responsibility of the Company.

9.3 Errors & Void Bets

In the event of a pricing error, technical fault, or other manifest error in the settlement of a bet, the Company reserves the right to void the affected bet and refund the relevant stake to the User's Account. The Company's decision on the settlement of any disputed bet, made in good faith, shall be final.

10Responsible Gambling

mybet is firmly committed to the promotion of responsible gambling. The Company provides the following player-protection tools, accessible through Account Settings:

• Deposit Limits: Users may set daily, weekly, or monthly maximum deposit caps. Reductions take immediate effect; increases require a 24-hour cooling-off period;
• Session Time-Out: Users may set a maximum continuous session duration after which they will be automatically logged out;
• Self-Exclusion: Users may apply for a self-exclusion period of one week, one month, six months, or permanently. Once applied, self-exclusion cannot be reversed for the duration of the chosen period;
• Reality Checks: Regular on-screen prompts to inform Users of the duration of their current session and total wagers placed.

For external support, Users may contact Talian Kasih 15999, a Malaysian social welfare helpline available around the clock. The Company also recognises the work of international bodies including GamCare and Gamblers Anonymous, and encourages any User experiencing gambling-related difficulties to seek professional support. Please visit our Responsible Gambling page for detailed guidance.

11Intellectual Property

All content on the Platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, game content, and the overall design and layout of the Platform — is the exclusive property of mybet or its licensed content providers and is protected by applicable copyright, trademark, and other intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any Platform content without the prior written consent of the Company.

12Limitation of Liability

To the maximum extent permitted by applicable law, mybet shall not be liable to any User for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to the User's use of the Platform, including but not limited to: loss of winnings, loss of profits, loss of data, service interruptions, or any other intangible losses.

The Platform is provided on an "as is" and "as available" basis. While the Company makes reasonable efforts to maintain Platform availability and accuracy, it does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

The Company's total aggregate liability to any User in connection with this Agreement shall not exceed the total amount deposited by that User into their Account in the twelve (12) months immediately preceding the event giving rise to the claim.

13Account Suspension & Termination

The Company reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including where:

• The User is found to have breached any provision of this Agreement;
• The User fails to complete KYC verification within a reasonable timeframe;
• The Account is associated with fraudulent, collusive, or otherwise unlawful activity;
• The User is found to be under 21 years of age;
• The Company is required to do so under applicable law or by a regulatory authority.

Where an Account is closed due to a breach by the User, any Real Money Balance may be withheld pending investigation. Where an Account is closed at the User's own request and no breach has occurred, any remaining Real Money Balance will be returned to the User via the same payment method used for the most recent deposit, subject to satisfactory KYC verification.

14Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with internationally recognised principles of online gaming law. In the event of any dispute arising from or in connection with this Agreement or the User's use of the Platform, the parties shall first attempt to resolve the matter through good-faith negotiation.

Users who wish to raise a formal complaint should contact our Customer Support team in the first instance at [email protected]. We aim to acknowledge all complaints within 24 hours and resolve them within 14 days. Where a dispute cannot be resolved internally, the Company will cooperate with any relevant adjudication process.

15Amendments to These Terms

mybet reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. When material changes are made, the Company will update the "Last updated" date at the top of this page and, where appropriate, notify Users via email or an in-platform notification.

Continued use of the Platform following the posting of any amended Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically. If you do not agree to the revised Terms, you must cease using the Platform immediately.

16Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our Customer Support team through any of the following channels:

For matters related to responsible gambling, self-exclusion, or deposit limits, please visit our dedicated Responsible Gambling page.